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Twelve Keys for Building Trust

November 16th, 2008 · No Comments
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The foundation of any relationship, whether it be with a

Business associate, spouse, parent, client or, friend, is

trust. Trust is not something that can be built with quick

fix techniques. Rather, it is something that is cultivated

through consistent habits in your interactions. The following

are twelve patterns of behavior that increase trust in your

relationships.
1. Be transparent

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    Do not try to hide things from others. Refuse to have any

    hidden agendas. You might think you can pull a fast one on

    someone else. You can’t. Most people have good intuition and

    even though they may not be able to consciously determine

    that you are hiding something, they very likely will have an

    uneasy feeling around you. If they don`t feel comfortable

    around you, they won’t be able to trust you.

    Another sinister aspect of having hidden agenda is that it

    erodes your ability to trust others. You will assume that if

    you aren’t fully forthcoming, other people aren’t either.

    When you are trustworthy, however, you will see others as

    more trustworthy too.

2. Be sincere

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    This is similar to the previous point. Only say what you

    mean. Be impeccably honest with your words. Refuse to try and

    craft your words to manipulate others. Don`t give fake

    compliments, patronize others or say something just because

    you think you are supposed to. Again, people have good BS

    detectors. When others know that you only speak genuinely, it

    increases their capacity to trust you. Everyone loves

    authenticity.

3. Focus on adding value

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    In any relationship, always have the best interest of others

    at heart. Work hard to give as much or more than you get.

    When you consistently add value to someone`s life, they not

    only feel like you are on their side, they also have the urge

    to reciprocate. In Business relationships, this means always

    under-promise and over-deliver. In personal relationships,

    focusing on meeting the needs of the other person instead of

    taking in order to get your own needs met.

4. Be present

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    The last thing anyone wants is to have a conversation with

    someone who isn’t there. Instead of retreating into your

    head, focus on listening to others. Whenever you are with

    someone, make them your primary focus. Don’t think about

    work while you are at Home talking to your spouse. Don’t

    think about life at Home when you are with a client. When it

    comes to relationships, presence means quality time and

    quality time builds trust.

5. Always treat people with respect

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    Ever since we were little kids, we have been taught to be

    respectful. However, when our standards get violated or there

    is no one around to see (read: we don`t think there will be

    any consequences), we can often engage in petty behavior.

    This encompasses a wide range of actions from personal

    attacks during arguments to gossiping behind someone’s back.

    Always remember that another person’s inherent worth as a

    human being entitles them to be treated with dignity. When

    people know that you will always treat with them respect, it

    is very natural for trust to flourish.

6. Take responsibility

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    When you mess up, which you invariably will, be quick to

    clean it up. Skip the excuses and just take responsibility.

    Justifying and making excuses may help you in the short term

    but in the long run, it does nothing for your character or

    the level of trust you are given. Accountability is a rare

    trait these days with most people wanting to avoid negative

    consequences at all costs. Dare to be different and you will

    win the trust of others.

7. Focus on feedback

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    Unless you`re a mind reader, the only way you can know how

    well a relationship is going is by getting feedback from the

    other person. Be not only willing to accept feedback –

    actively seek it out. Many people are afraid to give you

    feedback, especially if its negative, out of fear that they

    will offend. Ask with sincerity and respond respectfully and

    others will be far more willing. Take both the positive and

    negative into account along with your own judgment and adjust

    your behaviour accordingly.

8. Take criticism well

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    Learn to handle criticism with grace. Instead of getting

    defensive, consider the possibility that what the other

    person is saying might be true. Closing yourself off from

    criticism has the effect of closing off all communication.

    In some cases, the criticism may indeed be inaccurate. In

    these instances, you have the opportunity to show empathy.

    Try to understand the problem from the other person’s point

    of view. Perhaps the criticism is just a thinly veiled attack

    that stems from a deeper upset they may have with you. In

    these cases, your willingness to dig deeper without getting

    defensive will certainly enhance the trust in the

    relationship.

9. Set boundaries

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    Be clear about how you expect people to behave around you.

    Again, do this in a mature manner: be sincere and respectful.

    When you have clear standards, people know exactly how to

    behave around you and that gives them certainty. The strength

    that you communicate by setting boundaries builds trust –

    when someone knows that they can`t take advantage you that

    alleviates the fear that someone else will.

10. Be a class act

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    Hold yourself to a higher a standard. Be quick to apologize

    when you know you are wrong. Only speak well of others, even

    those who don`t speak well of you.

    Why should you do this? First, imagine what it would do to

    your sense of self to know that other people only have good

    experiences with you. Second, imagine how much trust such

    behaviour engenders in others. Finally, imagine the example

    you set for others – the conduct of others will improve just

    by being around you consistently.

11. Your word is your bond

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    Keep all the promises you make and ensure that you make

    promises only sparingly. Make your word stronger than any

    written contract. Refuse to make empty promises and

    manipulate people.

    When a promise you have made is no longer beneficial to you,

    instead of deciding to not follow through, attempt to

    renegotiate the deal. When you renegotiate the agreement,

    ensure that the new commitment provides even more value to

    the other person.

12. Be consistent

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    Above all, be consistent in your behavior. Don’t engage in

    the behavior once in a while when it seems convenient. Your

    consistency is the key to your trustworthiness. Small actions

    add up and a track record of high character is invaluable in

    any relationship. Become intensely principle-centered and

    trust will follow easily and consistently.

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